الأربعاء، 31 مايو، 2017

Showroom Sales Executive - الوطنية موبايل


المجال: Customer Care
نوع العقد: Contract
مقر العمل: Palestine - Gaza
تاريخ انتهاء: 11-Jun-2017

Role Summary & Duties and Responsibilities:
  • Provide appropriate solutions and answers to the customers' questions and/or problems.
  • Taking all the opportunities to promote our products & services (initial sales and up selling).
  • Participating in the analysis of daily, weekly and monthly activity reports.
  • Joining regular service centre staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
  • Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
  • Assuring a continuous dialogue with other departments especially Contact Centre and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
  • Having strong knowledge of tools & equipments provided, and to ensure correct entries and transactions are executed by the CCRs.
  • Ensuring proper reconciliation and reporting of daily revenue and cash management.
  • Maintaining the equipments and inventory.
  • Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
  • Respecting the corporate policies and confidentiality during the daily and transactional activities.
  • Reporting to the  service center supervisor on daily activities and other matters.
  • Performing any task (related to job/ work) assigned by the supervisor.


Experience & Qualifications:
  • Two years of experience in a service centre or communicational environment.
  • Bachelor degree in related filed or equivalent education/experience.


Skills:
  • Frontline customer handling skills.
  • Cash Management.
  • Inventory Management.
  • Time Management skills.
  • Team spirited.
  • Motivated, dynamic and very good communicator.
  • Strong sense of initiative.
  • Good analytical skills.
  • Computer literacy knowledge (Microsoft).
  • Arabic and English (oral and written).


ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph


التقديم من خلال الرابط التالي:


اخر موعد للتقديم:
11-Jun-2017


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