الثلاثاء، 28 مارس، 2017

Helpdesk Engineer - الوطنية موبايل

المجال: Information Technology
نوع العقد: Full Time - Permanent
مقر العمل: Palestine - Gaza
تاريخ انتهاء:06-Apr-2017

Role Summary & Duties and Responsibilities:
  • Responding to staff requests via phone and helpdesk system, on all company supported applications.
  • Monitoring internal help desk system for the delegation, assignment and/or resolving completion of trouble tickets.
  • Troubleshooting computer problems, determining source of computer problems (hardware, software, user access, etc...).
  • Documenting resolutions for future reference.
  • Troubleshooting and configuring multifunction, network printers, LCD projectors, etc....
  • Preparing hard desk imaging, hard desk cloning and imaging server.
  • Managing IT inventory and maintaining the availability of frequently used items.
  • Interacting with end users or clients on the phone or in person in a courteous, professional manner.
  • Knowledge of Windows clients and servers as used in a corporate or small business setting.


Experience & Qualifications:
  • Minimum 2 to 3 years of experience in similar position.
  • Working knowledge of common operating systems and software applications.
  • Strong knowledge of network devices, connectivity methods and printing devices.
  • Adequate familiarity with IP-Phones.
  • Friendly presence and helpful attitude.
  • Professional demeanor, previous customer service experience strongly desired.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times.
  • Problem solving & analytical Thinking.
  • Logical and quick solutions provider.
  • Ability to work under pressure in courteous and professional manner.
  • Ability to work responsibly with or without direct supervision.
  • Microsoft MCP, A+ and Network+ is a big plus.
  • Bachelor degree in computer Science, Engineering related field.
  • Proficiency in Arabic and English (oral and written).


ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph


أخر موعد للتقديم:
06-Apr-2017


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