IS Help Desk Assistant | Location Gaza Field | Type of Appointment Limited Duration Contract | Deadline for Application 09-08-2015
In accordance with Agency policy and procedures, the ideal candidate:
-Acts as a member of the Help Desk team and provides first line support services to all users of ICT, in
accordance to established standards and operating procedures including the logging and maintenance
of necessary Help Desk log information using available Help Desk tracking software;
-Provides first line Help Desk support services via identification and resolution/escalation of end user reported issues including hardware and software operational problems, access to data and computer
resources, utilization of standard software packages and access to central Agency applications;
-Provides formal and on-the-job training on the use of computer equipment and standard software
-Receives and installs new end user hardware and software and maintains an up-to-date inventory of
installed computer hardware and software; prepares survey reports for obsolete or surplus ICT
equipment and supplies;
-Liaises with maintenance and service vendors to service hardware and supply minor equipment;
-Assists, guides and provides necessary advice to end user queries on access to and use of ICT
-Ensures proper installation and update of anti-virus software on all PC
equipment and conducts routine
check to ensure a virus free computing environment;
-Prepares and supports necessary ICT services for various group meetings and conferences;
-Performs such other related duties as may be assigned.
PERSONAL & PROFESSIONAL COMPETENCIES
-A university degree in information and communications technology, electrical engineering or a related discipline.
-Two years Help Desk experience in LAN computer environment providing user support and training.
-Good command of spoken and written English and Arabic.
-Ability to take initiative and maintain cordial relationship with all concerned;
-Ability to coordinate the work with others, work under pressure and meet tight deadlines;
-Ability to understand rules, regulations and standards and to follow guidelines and instructions;
-Service oriented attitude;
-Ability to provide technical support over the phone; good telephone skills, professional demeanor.
-The incumbent will be required to work outside regular working hours as work priorities demand.
-It is desirable to have work experience with Windows XP/VISTA, PC technology and Microsoft Office
XP/2003/2007 suite, and to have experience in conducting formal computer training, and experience or knowledge of UNRWA's operations and computer facilities environment.
CONDITIONS OF SERVICE
-Basic Salary: Monthly basic salary $1,195.70; plus a currency adjustment factor (present rate 7.01%)
-Contract Duration: Six months. Extension is subject to continued need, availability of funds and satisfactory service.
-Leave: 30 days annual leave.
-Other conditions of service and benefits may apply.
-A regular staff member can apply to this LDC post but will not be allowed to assume such post through
secondment as he/she needs to leave his/her current post to accept LDC appointment
Application link : Apply now
Application link : Apply now
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