Petitions Officer- Location: Gaza Field- Type of Appointment: Fixed Term-Deadline for Application: 26 November 2014
Vacancy Announcement Number: 08-11-2014
Relief and Social Services (RSSP)
MAIN RESPONSIBILITIES In accordance with established Agency policy and procedures, the ideal candidate:
Manages end-to-end the petitions process, ensuring that adequate study, fair recommendation and written reply to the petitioner’s request have been met within quality standards and time frames.
Participates in defusing tense situations that might arise in association with complex petitions/issues. Manages any escalated petitions/complaints in an appropriate and professional manner.
Reports on petition types, volumes, trends, causes, etc., for executive management; maintains and updates electronic and manual correspondence of petitions for quality assurance documentation.
Leads fact-finding committees, as may be assigned by Chief Field Relief and Social Services Programme, to look into accusations of misconduct by RSSP staff.
Undertakes analysis of the root causes of petitions, using it as an impetus to drive continuous improvement policies, processes and procedures.
Assesses and oversees the implementation of preventative actions of received petitions/complaints.
Assists in implementation of ongoing improvements to fund utilization as a result of discoveries made through the petitions process.
Trains/coaches RSSP concerned area staff on best practices in handling petitions in their work areas.
Performs such other duties as may be assigned.
PERSONAL & PROFESSIONAL COMPETENCIES
A university degree in social science or other related discipline.
At least four years experience in social or similar work, of which two years should have been in petitions work.
Excellent command of spoken and written English and Arabic.
Strong knowledge and experience in management and administrative support.
Excellent skills in utilizing standard computer software.
Flexible attitude and ability to work in a participatory and accountable manner in a busy office that values interpersonal and team skills.
Ability to write coherently, concisely and accurately
Proven ability to develop clear goals and prioritize activities and assignments.
Strong analytical and data collection skills.
The incumbent is required to travel frequently in the field to achieve the work objectives of this post.
The incumbent may be required to use UNRWA vehicles and should be in possession of a valid driving license.
It is desirable to have experience in a humanitarian and development work
CONDITIONS OF SERVICE
Basic Salary: Monthly basic salary $1,215.00; plus a currency adjustment factor (present rate 15.5%) and monthly dependency allowance up to $123.25.
Contract Duration: Three years including 1 year probation period.
Leave: 30 days annual leave
Pension: Provident Fund contribution
Other conditions of service and benefits may apply.
ملاحظة هامة : للتسجيل في الوظيفة يرجى الدخول للموقع و تعبئة الطلب من هنا
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